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Search KnowledgeBase Articles

These articles contain answers to commonly asked questions, problems and solutions, bugs and fixes. You can search for an article using Google Search or Local Search (it's often best to try both) or browse the Knowledge Base to find the answer to most questions.

Most Viewed Articles
Using Photoshop Templates in ProSelect
ProSelect supports the ability to add Photoshop templates within the program can create most templates yourself using ProSelect's...
Dual monitors and projector screens
Two screens ( Dual ) or more may be attached to your computer at the same time.  Some computers have this capability however there is a...
Missing AppData or ProgramData folder on Windows
If "AppData" Folder is Not Displaying By default, Windows makes the "Application Data" folder hidden from view. On Windows 7, 8 and...
Backing up your ProSelect Setup Data
Keeping a regular backup of your valuable ProSelect Setup Data is important so you don't have to re-enter everything after a computer...
Reinstalling or moving ProSelect
Apart from very old versions of ProSelect, you can generally re-download both the current and previous versions of ProSelect at any time...
Anti-virus & Security software blocks ProSelect
UPDATED January 2017 - AVG2016  reported issue (see below) Periodically we get reports of Anti-Virus/Security software causing issues by...
Setting up a double page spread in a Book Design
To set up double page spreads in your book design, you need to do the following: The template must be set to be a double-spread...
Installing Quicktime on Windows 10 & 8
With ProSelect 2017r1 and newer, Quicktime is no longer required.  Using Earlier Versions of ProSelect For earlier versions of...
Exported Movie to a CD or DVD
With ProSelect you can create beautiful .mp4 movies stamped/watermarked, if you wish) for sale or distribution on CD or flash drives that...
Images look pixelated or soft on the screen or projector
Updated January 2014 If your displayed images do not look sharp when displayed in ProSelect, you can adjust the settings discussed below....
Most Recent Articles
What's New in 2018r1
Here are some highlights of the main new features added in ProSelect software version 2018r1. More details can also be found: On...
Using SendMyRooms
How to get started using SendMyRoom Client Connection... Watch the Movies! We have a suite of SendMyRooms™ Client Connection movies...
Custom YouTube Movie does not play
SendmyRooms allows you to use your own client "how to" movie on the SendMyRooms website. You can select Custom Movie and provide a URL...
OSX 32bit Warning
With a recent update to OSX 10.13, Apple now provides a warning that some applications may not be "fully optimized" for OSX in the...
ProSelect 2018r1 release
The official release date for ProSelect 2018r1 is February 1, 2018. This means that everyone whose TimeExposure PLUS was current as of...
Changing your Tax rate
Tax is setup in the Tax Setup window (under the Orders menu). Normally, you would just have one tax type setup. However, if you work...
Photoshop CC2018 issue on Macs
If you are on a Mac and using Photoshop CC2018, you need to change the PSD compatibility setting in Photoshop's Preferences to "Always"....
My clients says they sent some rooms but....
What to check if you are not getting notified that some rooms have been uploaded by your clients. Receiving Notification that new Rooms...
Backing up your ProSelect Setup Data
Keeping a regular backup of your valuable ProSelect Setup Data is important so you don't have to re-enter everything after a computer...
Transferring an Album Room to a Library Room
If you have added an Album Room (a client-specific room) to one of your client albums and want to use it with other clients, then you...